Informações legais
PRIVACY POLICY & GDPR COMPLIANCE
1. Introduction
JOUVENCE CARE SAS (“Jouvence Care”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal data collected through our website, products, services, and business operations.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when individuals visit our website, create an account, purchase products, subscribe to services, contact our team, or participate in our wellness, nutrition, and longevity advisory programmes, including La Cure.
We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR), the French Data Protection Act (Loi Informatique et Libertés), and other applicable data protection legislation.
By using our services, you acknowledge that you have been informed of our personal data processing practices as described in this Privacy Policy. Where consent is legally required, we will request it separately.
2. Data Controller and Company Information
The entity responsible for determining the purposes and means of processing personal data is:
Legal Name: JOUVENCE CARE SAS
Legal Form: Société par Actions Simplifiée (SAS)
Registered Office: 64 Avenue Daumesnil, 75012 Paris, France
Company Registration Number (SIREN): 106 341 605
SIRET: 106 341 605 00017
Share Capital: €1,000
VAT Number: FR72 106341605
Country of Registration: France
Website: https://www.jouvencecare.com
Email: hello@jouvencecare.com
For questions regarding personal data protection, privacy rights, or GDPR compliance, please contact us at hello@jouvencecare.com.
3. Categories of Personal Data Collected
Depending on how individuals interact with Jouvence Care, we may collect and process the following categories of personal information.
3.1 Personal Identification Information
• First and last name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Country of residence.
• Customer account identification.
3.2 Customer Account Information
• Account registration details.
• Login credentials stored using appropriate security measures.
• Customer preferences.
• Membership or subscription information.
• Order history.
• Customer communications.
• Account activity necessary for service administration.
3.3 Transaction and Payment Information
• Purchase details.
• Transaction references.
• Payment status.
• Billing information.
• Refund and chargeback information.
• Delivery and fulfilment records.
Payment transactions may be processed through authorised third-party payment service providers.
Jouvence Care does not require customers to disclose complete payment card information directly to its customer service team.
Where payment card information is processed through external payment providers, those providers apply their own security controls and applicable payment industry requirements.
3.4 Wellness, Nutrition and Lifestyle Information
Where customers participate in personalised advisory services, including La Cure, we may collect information voluntarily provided regarding:
• Personal wellness objectives.
• Nutrition and dietary preferences.
• Physical activity and fitness goals.
• Lifestyle habits.
• General longevity interests.
• Daily routines.
• Personal preferences relating to well-being.
• Feedback concerning advisory services.
This information is used to provide relevant, personalised, non-medical guidance.
Jouvence Care does not routinely request medical records, diagnoses, prescription information, or medical histories as part of its standard advisory services.
Certain wellness or lifestyle information may nevertheless constitute health-related personal data depending on its nature and context. Where this occurs, we apply the additional safeguards and legal requirements applicable to special-category data under GDPR.
3.5 Technical and Website Information
When individuals visit our website, certain technical information may be collected, including:
• IP address.
• Browser type.
• Device information.
• Operating system.
• Website usage data.
• Session information.
• Security and diagnostic logs.
• Cookie preferences.
• Approximate geographic location derived from technical data.
4. Purposes and Legal Bases of Processing
Jouvence Care processes personal data only where an appropriate legal basis exists.
• Customer account creation and administration — Performance of a contract.
• Product purchases and order fulfilment — Performance of a contract.
• Payment processing — Performance of a contract.
• Delivery and logistics — Performance of a contract.
• Customer support — Contractual necessity or legitimate interests.
• Wellness and nutrition advisory services — Performance of a contract.
• Accounting and tax compliance — Legal obligation.
• Fraud prevention and system security — Legitimate interests or legal obligation.
• Marketing communications — Consent or another applicable lawful basis.
• Non-essential analytics and advertising cookies — Consent where legally required.
• Legal claims and dispute resolution — Legitimate interests or other applicable lawful basis.
Where information constitutes special-category health data, processing will additionally require a valid condition under Article 9 GDPR, such as explicit consent where appropriate.
We do not rely on acceptance of this Privacy Policy as a substitute for consent where separate consent is legally required.
5. La Cure — Wellness, Nutrition and Longevity Advisory Services
La Cure is a personalised advisory programme operated by Jouvence Care.
The programme focuses on general wellness, nutrition, longevity, healthy lifestyle habits, and personal well-being objectives.
Services are delivered internally by Jouvence Care’s advisory team.
Jouvence Care does not provide medical consultations, medical diagnoses, medical prescriptions, or medical treatment through La Cure.
Information provided by customers may be used to understand their personal goals, preferences, lifestyle habits, and nutritional interests.
This information enables our team to provide general guidance and recommendations adapted to individual wellness objectives.
Jouvence Care does not routinely collect medical records, prescription details, or clinical histories for these services.
Where information voluntarily provided by a customer reveals sensitive health-related details, we will handle such information in accordance with applicable GDPR requirements.
The advice and information provided through La Cure are for general wellness and educational purposes only and are not intended to replace advice from qualified healthcare professionals.
6. Payment Processing and Financial Security
Jouvence Care may engage authorised third-party payment service providers to process customer transactions.
These providers may process personal information necessary to:
• Authorise and complete payments.
• Verify transactions.
• Prevent fraud.
• Manage refunds.
• Handle chargebacks.
• Meet applicable financial and regulatory requirements.
Payment-related information is shared only to the extent necessary for the relevant transaction or lawful purpose.
Jouvence Care aims to minimise the financial information stored within its own systems.
Where payment card data is processed, relevant payment service providers are responsible for applying applicable security requirements, including PCI DSS where relevant.
Payment providers may act as independent data controllers or data processors depending on the processing activity and contractual arrangements.
7. Data Retention Policy
Jouvence Care retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal, contractual, accounting, and regulatory obligations.
The following retention framework applies:
• Active customer account information — Duration of the active customer relationship.
• Customer marketing information — Generally up to 3 years after the end of the customer relationship.
• Prospect marketing information — Generally up to 3 years after collection or the last meaningful contact.
• Invoices and accounting records — 10 years under applicable French accounting requirements.
• Commercial contracts and relevant records — Generally 5 years, subject to applicable exceptions.
• Payment transaction records — As required by applicable financial, accounting, and legal obligations.
• Customer support records — For the period necessary to resolve enquiries and manage applicable legal claims.
• Wellness advisory information — For a documented period necessary to provide the service and meet applicable obligations.
• Website security logs — For a documented period proportionate to operational and security requirements.
• Cookie consent records — For an appropriate period to demonstrate compliance with applicable requirements.
Where applicable law requires a longer or shorter retention period, the relevant legal requirement takes precedence.
Personal data that is no longer required will be securely deleted, anonymised, or placed in restricted archives where continued retention is legally justified.
8. Technical and Organisational Security Measures
Jouvence Care is committed to implementing appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures include, where appropriate:
• Secure HTTPS/TLS communications.
• Authentication and access controls.
• Restricted access to personal information.
• Appropriate password protection.
• Secure payment processing integrations.
• Regular system and software updates.
• Confidentiality obligations.
• Security monitoring and incident management.
• Secure data deletion procedures.
• Appropriate backup and recovery arrangements.
• Access restrictions for sensitive information.
Security measures are assessed according to the nature of the processing and associated risks.
No electronic transmission or storage system can be guaranteed to be entirely secure.
9. Website Hosting and Infrastructure
The Jouvence Care website uses hosting and infrastructure services provided by:
Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States.
Hosting and technical infrastructure providers may process personal information necessary for website functionality, availability, performance, and security.
Where required by GDPR, appropriate contractual safeguards and data processing agreements will be established.
Additional technology providers may be engaged to support customer accounts, communications, order management, and operational activities.
10. Shipping and Logistics Providers
Jouvence Care may share necessary delivery information with authorised logistics providers, including Chronopost, DHL, and other carriers selected for order fulfilment.
Information shared may include:
• Customer name.
• Shipping address.
• Contact telephone number.
• Email address where necessary.
• Order reference.
• Delivery instructions.
• Shipment tracking information.
For international deliveries, certain information may also be shared with customs authorities or authorised intermediaries where legally required.
Only information necessary for the relevant shipping or legal purpose will be disclosed.
11. International Data Transfers
Jouvence Care is established in France and may use service providers located within or outside the European Economic Area.
Where personal data is transferred to countries outside the European Economic Area, appropriate transfer mechanisms will be applied in accordance with Chapter V GDPR.
These may include:
• European Commission adequacy decisions.
• Approved Standard Contractual Clauses.
• Supplementary technical and organisational safeguards.
• Other lawful transfer mechanisms recognised under GDPR.
Where necessary, international transfers will be assessed to determine whether additional safeguards are required.
12. Cookies and Similar Technologies
Jouvence Care may use cookies and similar technologies to operate its website, improve user experience, maintain security, and, where applicable, analyse website performance.
12.1 Essential Cookies
Strictly necessary cookies support essential website functions such as authentication, security, session management, and shopping cart functionality.
Where legally exempt, these cookies may operate without prior consent.
12.2 Analytics Cookies
Analytics cookies may be used to understand website usage and improve performance.
Where legally required, such cookies will be activated only after valid consent has been obtained.
12.3 Marketing Cookies
Where applicable, marketing technologies may be used to measure advertising performance and understand interactions with promotional content.
Non-essential marketing cookies and similar tracking technologies will only be activated after obtaining the consent required by applicable law.
12.4 Cookie Preferences
Where consent is required, users must be provided with an appropriate mechanism to accept, reject, or withdraw their consent.
Withdrawing consent must be as easy as giving it.
Additional information may be provided through a dedicated Cookie Policy or cookie management interface.
13. Marketing Communications
Jouvence Care may communicate information concerning its products, services, wellness programmes, membership opportunities, and company updates.
Marketing communications will be sent only where an appropriate legal basis exists.
Where consent is required, users will be given the opportunity to provide or refuse that consent.
Recipients may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided or by contacting hello@jouvencecare.com.
Withdrawal of marketing consent will not affect essential transactional, administrative, or legally required communications.
Personal information revealing health-related details will not be disclosed to advertising platforms for targeted advertising without an appropriate legal basis and the safeguards required by applicable law.
14. Sharing Personal Information
Jouvence Care may share personal information with trusted third parties where necessary for lawful business operations.
Such recipients may include:
• Payment processing providers.
• Financial institutions.
• Shipping and logistics companies.
• Website hosting and IT providers.
• Customer service and communications providers.
• Accounting and legal advisers.
• Regulatory and public authorities where required by law.
Personal information is shared only for relevant, specified purposes.
Where a service provider acts as a data processor, appropriate contractual arrangements will be established in accordance with Article 28 GDPR.
Jouvence Care does not sell customers’ personal information.
15. Your Rights Under GDPR
Individuals have the following rights, subject to applicable legal conditions and exceptions.
• Right of Access: Request confirmation of whether their personal data is being processed and obtain access to relevant information.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of personal data where legally applicable.
• Right to Restriction: Request limitations on certain processing activities.
• Right to Data Portability: Receive eligible personal data in a structured, commonly used, machine-readable format and request transmission where technically feasible.
• Right to Object: Object to certain processing activities, including processing for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of earlier processing.
• Rights Concerning Automated Decision-Making: Exercise applicable rights in relation to solely automated decisions producing legal or similarly significant effects.
• Right to Lodge a Complaint: Submit a complaint to a competent data protection supervisory authority.
To exercise these rights, please contact: hello@jouvencecare.com
We may request information reasonably necessary to verify identity.
Requests will generally be answered within one month, subject to extensions permitted by GDPR.
16. French Data Protection Authority
Individuals have the right to lodge a complaint with a competent supervisory authority.
In France, the relevant authority is:
Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.
Website: https://www.cnil.fr
Individuals may also contact another competent supervisory authority where applicable.
17. Personal Data Breaches
Jouvence Care maintains procedures for identifying, investigating, assessing, and responding to personal data breaches.
Where a personal data breach is likely to result in a risk to individuals’ rights and freedoms, the competent supervisory authority will be notified without undue delay and, where feasible, within 72 hours of becoming aware of the breach, as required by Article 33 GDPR.
Where a breach is likely to result in a high risk to affected individuals, those individuals will be informed without undue delay unless a lawful exception applies.
Relevant incidents and decisions will be documented in accordance with applicable obligations.
18. Children’s Privacy
Jouvence Care’s products and advisory services are intended for adults.
We do not knowingly solicit personal information from children for services intended exclusively for adults.
Where processing involving minors is legally permitted, applicable requirements concerning age, parental authorisation, and protection of minors will be respected.
If personal data is found to have been collected unlawfully from a child, appropriate corrective measures will be taken.
19. Confidentiality of Wellness Information
Jouvence Care recognises that personal wellness, nutrition, and lifestyle information may be private or sensitive.
Such information will be used only for specified, lawful purposes connected with the services requested.
Access will be restricted to authorised personnel where appropriate.
We do not sell wellness information to third parties.
Where information constitutes special-category personal data under GDPR, additional safeguards and an appropriate Article 9 processing condition will apply.
20. Automated Processing and Personalisation
Jouvence Care may use customer preferences and voluntarily provided lifestyle information to personalise services and recommendations.
Where automated tools are used, processing will be subject to applicable transparency, data protection, and security requirements.
Jouvence Care will respect Article 22 GDPR where decisions are based solely on automated processing and produce legal or similarly significant effects.
Individuals may exercise applicable rights concerning automated decision-making by contacting hello@jouvencecare.com.
21. Data Protection Governance and Accountability
Jouvence Care is committed to maintaining appropriate procedures and documentation to demonstrate compliance with applicable data protection requirements.
Depending on the nature of processing and applicable legal obligations, these may include:
• Records of processing activities.
• Identification of lawful processing bases.
• Data processing agreements.
• Access control procedures.
• Personal data retention practices.
• Data subject rights procedures.
• International transfer assessments.
• Security incident response procedures.
• Data protection impact assessments where required.
• Periodic reviews of data protection practices.
Where legally required, a Data Protection Officer will be appointed and the relevant contact details made available.
22. External Websites and Third-Party Services
The Jouvence Care website may contain links to external websites, service providers, or third-party platforms.
These organisations may operate under their own privacy policies and act as independent data controllers.
Users are encouraged to review the relevant privacy information before providing personal data to external services.
Jouvence Care is not responsible for the independent privacy practices of third-party websites.
23. Changes to This Privacy Policy
Jouvence Care may update this Privacy Policy to reflect changes in legal requirements, technology, operational practices, or services.
The latest version will be published on our official website.
Where required by applicable law, additional notice will be provided or renewed consent will be requested before relevant changes take effect.
24. Contact Information and Privacy Requests
For questions concerning this Privacy Policy, GDPR compliance, personal data protection, or requests to exercise data protection rights, please contact:
JOUVENCE CARE SAS, 64 Avenue Daumesnil, 75012 Paris, France.
Email: hello@jouvencecare.com
Website: https://www.jouvencecare.com
Privacy-related requests should include sufficient information to identify the request and allow us to respond appropriately.
We are committed to responding to legitimate privacy enquiries transparently and in accordance with applicable data protection legislation.
JOUVENCE CARE — The Art of Longevity — Health, Refined. © 2026 JOUVENCE CARE SAS. All rights reserved.